Thirty dollars a user a month. What actually turns up for that, and how is it different from the Copilot everyone already has for free? In episode four of 365 Explained, Ben and Zach go through M365 Copilot in practice rather than in a keynote: where it earns its money, where it does not, and what to tell people before they turn it on.
Microsoft 365
Auto Attendants and Call Queues: how Teams voice routing fits together
Press 1 for sales, press 2 for support. Simple enough until you go to build it, and discover it hangs off a disabled user account nobody told you about. In episode three of 365 Explained, Zach takes the lead on Teams voice apps: auto attendants, call queues, and the resource accounts that hold the whole thing together.
Copilot Notebooks: what they do, and why they’re not just Loop
What is a Copilot Notebook actually doing that a Loop page or a OneNote section isn’t, and why can’t you share one? In episode two of 365 Explained, Ben and Zach dig into Copilot Notebooks: how you ground Copilot against a specific pile of references, what custom instructions are really for, and the sharing limitation that undercuts the whole thing.
Microsoft Loop: what it’s for, and where OneNote still wins
What is Microsoft Loop actually for, and why does it keep turning up inside your email without anyone asking for it? In episode one of 365 Explained — the pilot, recorded while we were still working out whether we wanted to do this at all — Ben and Zach take a closer look at Loop. What components, pages and workspaces actually are, where the files live, and whether it replaces OneNote or sits next to it.



