How many unread items are sat in your Microsoft 365 Message Center right now? We counted at the top of this one, and between the three of us we had 2,179. In episode fourteen of 365 Explained, Ben and Zach are joined by Tom Arbuthnot of Empowering.Cloud, whose team...
What actually turns a meeting room into a Teams Room? After twelve episodes of software, we finally walked into the physical world. In episode thirteen of 365 Explained, Ben and Zach are joined by Carsten Meilbak, MVP and meeting-room consultant, who spends half his working week in other people’s meeting rooms on purpose.
What actually is Teams Phone? After episodes on voice apps, the Queues app and full contact centres, we finally went back to the beginning. In episode twelve of 365 Explained, Zach takes the lead and covers Teams Phone from the ground up — including the part where you may already own it.
What is Power Automate, really, and why should an IT pro care when it is usually pitched at citizen developers? In episode eleven of 365 Explained, Ben and Zach look at Power Automate from the admin’s side of the fence — less “build your first flow”, more “what is this doing in my tenant and who owns it”.
How does Microsoft actually roll out updates across Microsoft 365, and how much control do you really have? In episode nine of 365 Explained, Ben and Zach break down the update lifecycle across the whole ecosystem — from the rings inside Microsoft to the settings you can genuinely change in your own tenant.
Microsoft announced a new top tier above E5 for the first time since 2015, called it the Frontier Suite, and priced it at ninety-nine dollars a user a month. We dropped the episode we had planned and did this one instead. In episode eight of 365 Explained, Ben and Zach work through what is actually inside E7, how the enterprise ladder got here, and whether the maths holds up against buying the parts separately.
There is a toggle in your admin centre called Frontier, it keeps growing new options, and almost nobody has explained what it is. In episode seven of 365 Explained, Ben has a go at exactly that. Frontier is a badly publicised and widely misunderstood mechanism for shipping Copilot previews faster than any normal release cycle allows — which makes it both useful and slightly alarming.
Could the Teams Queues app save you from deploying a full contact centre? Microsoft clearly hopes so, and for a decent number of organisations the answer is yes. In episode six of 365 Explained, Ben and Zach get into Microsoft’s “contact centre lite” experience: what it adds on top of call queues, what it still cannot do, and the licence maths that decides it either way.
Don’t worry if you don’t know your IaC from your elbow. Neither did we when we started recording, which is why we brought in someone who does. In episode five of 365 Explained — our first with a guest — Ben and Zach are joined by Elliott Woodruff, Principal Architect at Synextra, to work out what Infrastructure as Code means for people who mostly live in Microsoft 365 rather than Azure.
